TERMS & CONDITIONS


These Terms and Conditions govern your use of the website www.businesnameonline.com.au and all related individual websites linked from www.businesnameonline.com.au (collectively referred to as the "Website") and the services provided by Business Name Online (ABN 69 603 782 505 ) (referred to as "we," "us," "our," or "Business Name Online").

1 Acceptance of Terms

By accessing and/or using the Website or making payments for any of our Services, you acknowledge that you have read, understood, and agree to be bound by the following terms and conditions, including our Privacy Policy (collectively referred to as the 'Terms'). If you do not agree with the Terms, you must immediately cease using our Website and refrain from making any payment for our Services.

2 Nature of our Services

2.1 Renewal Notification Letter

By entering your reference number from our Renewal Notification Letter into our Website, you acknowledge and confirm the following:

  • The Services provided by Business Name Online for business name renewal or registration are independent of ASIC.
  • Payment to us for business name renewal or registration prevents additional payments to two separate ASIC Registered Agents or ASIC directly, avoiding potential renewal issues such as blocking of the business name.
  • The Renewal Date on the Notification Letter is your "Commencement Date," initiating the business name renewal on the ASIC system.
  • You will receive your Record of Registration via email and stored in your account within 3 business days of your "Commencement Date."
  • In the event we cannot renew your business name with ASIC, we commit to attempting renewal for up to 30 days past your renewal date.
2.2 Business Name Registrations and Renewals

Before registering or renewing your business name, you must check for any required state or territory business licenses. By making payments for our Services, you grant authorisations and declarations as outlined in this clause.

3 Authorizations and Declarations

3.1 ASIC Electronic Lodgement Protocol

By making any payment, you authorise Business Name Online to lodge your application for registration or renewal of a business name and make required declarations to ASIC on your behalf.

3.2 Declarations and Representations

You declare and represent that:

  • You are the applicant for registration or renewal of the business name, or you are lodging the application on behalf of the applicant with proper authorization.
  • You and involved parties are not disqualified from managing corporations under section 206B(1) of the Corporations Act 2001 (Cth).
  • Within the last 5 years, neither yourself or involved parties have been convicted of specified criminal offenses.
3.3 Agreement to ASIC Terms

You agree and authorize Registration to agree on your behalf to the terms of the ASIC Electronic Lodgement Protocol in connection with the application.

3.4 Accuracy of Information

You acknowledge that providing false information to ASIC is an offense and agree that the information supplied via the Website is complete and accurate to the best of your knowledge.

3.5 Prevention of Duplicate Applications

After ordering a business name registration or renewal, you must not lodge any other application for the same business name, preventing delays and additional costs.

3.6 Additional Authorisations

You authorise us to perform necessary steps, including acting as your ASIC registered agent, changing contact emails with ASIC, and contacting ASIC on your behalf.

4 Responsibilities and Acknowledgments

4.1 Notification of Changes

If your contact details change, you must notify us through our Website.

4.2 No Guarantee of Registration

Submission of an application through the Website does not guarantee successful registration or renewal of your business name. Registration does not provide warranties on successful outcomes.

4.3 Verification of Renewal

Upon payment, you must periodically log into your account to verify successful renewal and receipt of your 'Record of Registration' within 7 days of your 'Renewal Date.' If not received, you must contact us for investigation.

For any inquiries or concerns, please contact us at support@businessnameonline.com.au

Ongoing Business Name Renewal Services.

5. Acknowledgment and Transfer of Services

By utilizing our Services for business name registration or renewal, you acknowledge and consent to the following:

  • Pursuant to clause 3.2, we may transfer the ongoing management of your business name, including renewal services, to our preferred partners or associated services before the expiration of your business name registration.
  • Upon approaching the renewal date, Business Name Online may contact you regarding future business name renewal services, unless you have opted for our auto-renew options.
5.1. Auto-Renewal Option

If you have selected our auto-renew option for business name registration or renewal:

  • We will automatically renew your business name as soon as ASIC permits, acting as ASIC Registered Agents.
  • Cancellation of our renewal services requires you to contact us at least 31 days before your next renewal date.
5.2. Transfer Process to Preferred Partners

When transferring the ongoing management of your business name to our preferred partners or associated services:

  • We will effect the transfer only if the preferred partner or associated services is an ASIC Registered Agent or provides evidence of an agreement with an ASIC Registered Agent for business name renewals.
  • Necessary information, including your contact details, ASIC corporate key, and business name registration details, will be transferred for seamless renewal service provision.
  • Our preferred partner or associated service will initiate contact with you before commencing the renewal, using the email address or phone number provided by you through the Website.

6. Fees and Payment

6.1. Payment Conditions

Unless specified otherwise in these Terms, all fees and charges must be settled upon entering your reference number on our Website or submitting the business name registration/renewal form.

Payment is strictly by credit card or BPAY, required immediately upon order confirmation.

ASIC will not receive your registration/renewal application until all relevant fees and charges are paid.

All fees and charges are in Australian dollars and include applicable goods and services tax (GST).

7. Refund Policy

7.1. Refund Conditions

We offer a 24-hour full refund money back guarantee, provided we have not performed your business name renewal service with ASIC (as mentioned in "1. Nature Of Services" above).

Refund requests within 24 hours of payment should be made via email at support@businessnameonline.com.au

"Change-of-mind" refunds after 48 hours but within 30 days incur a $50 admin and bookkeeping fee, deducted from the refund.

Full or partial refunds are available within 30 days of payment if the renewal service has not been performed, excluding third-party fees and the $50 admin fee.

Refund requests after 30 days, but before the delivery of your Record Of Registration 'RoR,' result in a 40% refund. The remaining payment covers our services.

8. Your Privacy and Security of Personal Information, Opt-In Marketing Material

8.1. Data Collection and Usage

Our Privacy Policy outlines how we collect and use information provided in this application. We collect personal and business-related data to enhance our business renewal service and save you time.

By engaging us for a Service, you consent to the collection, use, storage, and disclosure of your information as described in the Privacy Policy and these Terms.

Information may be disclosed to third parties for service delivery or as required by law, and may be provided to preferred partners or associated services if consented during payment.

We will not disclose your information to any party other than ASIC unless instructed by you or required by law.

Our Privacy Policy explains how you can access, correct, and lodge complaints regarding your personal information.

For further information or inquiries, contact us during business hours at support@businessnameonline.com.au

9. Marketing Communication Consent

Upon renewing your business name and selecting the option to receive marketing communications during the Declaration process, you may have opted in to receive emails or phone calls related to business services or promotional materials. If you chose to receive marketing materials, our partners and affiliates, including Business Name Online, may periodically send you emails offering business services that can benefit your business.

9.1 Consent and Unsubscribe

If our partners or affiliates send you email messages, they will do so manually, individually, and directly, as you explicitly allowed your email address to be used for communication. Your consent is inferred, and you may choose to click the Unsubscribe link in the email footer if you wish to prevent further contact from that specific partner or affiliate. Unsubscription requests are taken seriously, and please note that unsubscribing will cease future notifications of business service options from that particular partner or affiliate.

10. Disclaimer

10.1. Accuracy of Information

While we strive for accuracy and error-free information, you acknowledge that we will not be held responsible for any inaccuracies, omissions, defects, or errors in your information. We are not liable for any loss or damage arising from the use of this information.

10.2. Information Accuracy, Completeness, and Timeliness

We provide no warranty regarding the accuracy or completeness of the information on this Website. We are not liable for any interference with or damage to your computer systems or networks resulting from the use of this Website or linked websites.

10.3. Terms Modification

We reserve the right to review and change the Terms without notice at our sole discretion. Notice of updated Terms will be provided to the best of our efforts. Changes take immediate effect from the date of publication.

10.4. Intellectual Property Rights

Unless stated otherwise, we own or license all rights, title, and interest in the Website and its materials. Your use of the Website and its content does not transfer any rights to you. Unauthorized use, copying, or reproduction of the Website or Content is prohibited.

10.5. Unacceptable Activity

You must not engage in inappropriate, unlawful, or prohibited activities on our Website, including breaches of privacy, defamation, uploading viruses, or interfering with Website operation. We reserve the right to take down posted information at our discretion.

10.6. Disclaimer and Indemnity

You acknowledge that:

  • We provide a private, commercial and non-government online renewal service and are not ASIC, accountants, tax agents, solicitors, or legal firms.
  • We do not provide legal, accounting, or taxation advice.
  • Our service relies on an API computer program (albeit sometimes with manual and/or human review); If your business name renewal is completed with our assistance, we have fulfilled our purpose, and you have no claim against us.
10.7. Limitation of Liability

To the maximum extent permitted by law, we make no warranties about the Website or Content, including completeness, accuracy, or up-to-dateness. We are not liable for direct or indirect loss, damage, or expense, irrespective of how it occurs.

11. Jurisdiction and Governing Law

Your use of the Website and these Terms are governed by the law of New South Wales. You submit to the non-exclusive jurisdiction of the courts in New South Wales.